How each company defines and executes service is what customers remember – and what sets a supplier apart.

Managing a paradigm shift is much easier when the transition does not involve you.

As designers and manufacturers of advanced technology products, living day by day on the slippery slope that separates bleeding edge and commodity technology, one thing we have become pretty comfortable dealing with is paradigm shifts. I say “pretty comfortable,” as, while we deal well with changing technology demands, process implementation, standards requirements and customer expectations, even the most-seasoned veteran still cringes at one type of paradigm change: hiring, training and working with the next generation of “young” employees.