ATLANTA – CIRCUITS ASSEMBLY is now seeking participants for its annual Service Excellence Awards (SEAs) for EMS providers and electronics assembly equipment, material and software suppliers.

Now in its 21st year, the SEAs honor companies in electronics manufacturing for excelling in the critical area of customer service, permitting participants to benchmark customer service against their peers. It is the only industry awards program that uses direct customer feedback to determine best-in-class.
 
"As EMS companies have learned, making solder joints is considered by customers to be a commodity," said Mike Buetow, editor in chief of CIRCUITS ASSEMBLY. "Service – giving the customer what they want, when they want it, is what sets apart the best contract electronics assemblers."
 
Customers are surveyed to determine a participating company's level of customer satisfaction in various categories, including dependability/timely delivery; ease of use; manufacturing quality; responsiveness to requests and changes; technology, and value for the price. All customer responses and ratings are tabulated by a third party and provided in a confidential report to the participating company.
 
The SEAs recognize four categories of EMS providers based on revenues (under $20 million; $20 million to $100 million; $101 million to $500 million, and over $500 million), and the following categories of suppliers: automation and handling equipment; cleaning processing or materials; device programming equipment; dispensing; pick-and-place; repair and rework; screen printing; test and inspection; materials (solder paste); soldering equipment; automation/manufacturing software (not ERP/MRP), and supply-chain/ERP/MRP software.
 
CIRCUITS ASSEMBLY will honor winners during the IPC Apex Expo trade show on Feb. 19, 2013.

For more information, visit http://www.circuitsassembly.com/cms/sea-award.

To register, visit http://a3.acteva.com/orderbooking/bookEvent/A320630.

The deadline to enter is Sept. 21, 2012.