The biggest challenge we face is how to implement change.
It’s not often that you receive a piece of mail – snail mail of all things – that stops you in your tracks. Just such a letter, looking suspiciously like junk mail, arrived in an unassuming envelope on my desk a few weeks ago.
Less bureaucracy and more practical certifications line the path to better quality.
Sometimes I truly believe that less is more. Typically people will talk about less being more only when they have less, not more, to say, do, or sell. In many events – global as well as hyper-local – we find examples of how less really is more.